View and download the following key documents (all PDF files):
To get the latest version of your policy documents – including your policy schedule – please log in to our documents portal.
For earlier versions of our home insurance product, please visit our policy booklet archive.
If you choose to pay by Direct Debit please read the following document which helps explain how your Direct Debit agreement works.
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Or you can phone our friendly team on 0330 660 1000. We’re here taking calls 9am to 8pm on weekdays and 9am to 1pm on saturdays.
When will I receive my home insurance policy documents?You should receive your home insurance documents as soon as the policy is purchased. You will receive this via email within a few minutes of purchasing your policy.
If you haven’t received your documents in your inbox, please check your spam folder and then add our email address to your email software’s safe list so that you receive our emails directly into your inbox in the future.
Where can I find out what is covered in my policy?The Policy Schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. Once you have purchased the policy, you may view your policy schedule online.
The Policy Booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.
Your statement of fact contains all the details you have provided about your property, your belongings and the residents. You can access this online
You are advised to read all documents.
If you are still unsure, please contact our Customer Services team who would be happy to answer your questions.
How do I access my policy/renewal documents?You can find your important documents by logging in to your account. If you are not yet a customer but want to look at our policy booklets you can do so on our policy booklets page.